Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment and billing information
• Shipping and delivery addresses
• Profile information and preferences
• Order history and transaction details

1.2 Automatically Collected Information

When you use our mobile app or website, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features accessed, time spent, interactions)
• Log data (IP address, browser type, access times)
• Location information (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process your orders and manage transactions
• To create and manage your account
• To send you order confirmations and updates
• To provide customer support and respond to inquiries
• To personalize your experience and show relevant content
• To send promotional materials and special offers (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations
• To analyze app usage and improve our offerings

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Payment processors for secure transactions
• Shipping and delivery partners
• Cloud storage and hosting providers
• Analytics and marketing service providers
• Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats
• Enforcement of our terms and policies

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and data minimization
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You have the right to access and update your personal information through your account settings.

5.2 Data Deletion

You may request deletion of your account and personal data by contacting us at queensgalleryembroidery@gmail.com.

5.3 Marketing Communications

You can opt-out of promotional emails by clicking the unsubscribe link or adjusting your notification preferences in the app.

5.4 Location Data

You can control location permissions through your device settings.

5.5 Cookies

You can manage cookie preferences through your browser settings.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. Third-Party Links

Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website and in the app
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Terms of Service

By using Queens Gallery mobile application and website, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use the service in compliance with applicable laws
• Not engage in unauthorized access or misuse
• Respect intellectual property rights
• Accept our order processing and shipping terms

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Google Play Store Compliance

This app complies with Google Play Store requirements:

• We clearly disclose data collection and usage practices
• We obtain user consent for sensitive permissions
• We provide secure data transmission and storage
• We honor user data deletion requests
• We do not sell personal information to third parties
• We comply with applicable data protection regulations